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Are you missing items?

If you suspect you are missing items, please first verify whether or not you are using a guest account or if you are logged into a different BATTLE BEARS GOLD account. To check which account you are using, please follow the steps below:

  • Launch the application
  • From the Main Menu, select "Options" in the top left hand corner.
  • At the bottom of the Options screen, if it says "Log In Or Create An Account", this means you are using a Guest account. 
  • If you are logged into a Battle Bears account, the email will be listed at the bottom of the screen with a "Sign Out" button. 
  • If you need to switch accounts, please select the "Sign Out" button, go back to the "Options" menu and follow the steps below:
    1. From the Options menu, select the "Log In Or Create An Account"  button.
    2. When the next window comes up, select the "Use Existing Login" button at the bottom left. 
    3. Enter the Battle Bears email address and password for the account you want to switch to and press "Login"
    4. If you need help resetting the password, select the "Forgot Password?" option, enter your email address, press "Send!" and check your email box (including Junk and Spam folders) for password reset instructions. 


If you have checked both the guest account and your relevant Battle Bears account(s) and the items are still missing, please note that we have a no item reimbursement policy, however, if the missing items are Gas Can or Joules purchases and you did not receive the currency but your payment method was charged, please submit a ticket for assistance. Please be sure to include a copy of the receipt or transaction ID number when contacting us about such purchases.

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Comments

  • Avatar
    jose zaragoza

    I had 401,567 joules and 268 gas cans now I have a lot less ????? Wtf

  • Avatar
    Edwardli

    I lost 400 gas can! Shit I save it for so long gave me back

  • Avatar
    TakBerguna

    Bought the Assault character. It did

    Only took my money and didn't gave the Assault. please fix it please

  • Avatar
    Kit imwold

    It took me a while to save up joules and gas cans I used to have 400 gas cans and around 400,000 joules please give me it back

  • Avatar
    Jlxm2000

    Same here

  • Avatar
    mike ha

    Wtf I had 621 cans, plays a game, crashes, finds I only have 86. The hell happened? Give it back....

  • Avatar
    Nathan Duong

    I had engineer with all his primaries can I have it back?

  • Avatar
    Nathan Duong

    I also just bought arbiter and all I got was nothing :(

  • Avatar
    Arafathissine

    I have lost 300097 gas cans and all players unlocked please give it back.

  • Avatar
    charlie hendricks

    Is it even possible to get 300k gas cans?!

  • Avatar
    Walkerheck

    HOW DID U GET 300k+ gas

  • Avatar
    Hernandez Rob84 (No refunds)

    IAM SO FUCKING PISSED OFF IF YOU DON'T GIVE ME BACK MY FUXKING JOULES AND GAS I SWEAR I WILL FUCKING CALL THE POLICE! 428,585 jouls 356 gas

  • Avatar
    Butterbear

    I lost 400 gas. I went one match and after that match I had only 40 gas!!!!!!

  • Avatar
    Butterbear

    Just kidding

  • Avatar
    XD

    My friend had simular problems.

  • Avatar
    edwin barrios

    A u guys i just lost 180 of gass n 45385 of juleous that happen becouse all the time i was in guest n then i dicided to make an account n everthing is not there my characters are not there two

  • Avatar
    Chris arrellano

    I bought some gas cans but never went thru and they kept my money

  • Avatar
    Jake swage

    So I had about 200 k joules and my game crashed after like 69 rounds of playing and it crashed I list everything on that account my 72 gas my 236 k joules I lost it all. Can I have some help

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