If you suspect you are missing items, please first verify whether or not you are using a guest account or if you are logged into a different BATTLE BEARS GOLD account. To check which account you are using, please follow the steps below:
- Launch the application
- From the Main Menu, select "Options" in the top left hand corner.
- At the bottom of the Options screen, if it says "Log In Or Create An Account", this means you are using a Guest account.
- If you are logged into a Battle Bears account, the email will be listed at the bottom of the screen with a "Sign Out" button.
- If you need to switch accounts, please select the "Sign Out" button, go back to the "Options" menu and follow the steps below:
- From the Options menu, select the "Log In Or Create An Account" button.
- When the next window comes up, select the "Use Existing Login" button at the bottom left.
- Enter the Battle Bears email address and password for the account you want to switch to and press "Login"
- If you need help resetting the password, select the "Forgot Password?" option, enter your email address, press "Send!" and check your email box (including Junk and Spam folders) for password reset instructions.
If you have checked both the guest account and your relevant Battle Bears account(s) and the items are still missing, please note that we have a no item reimbursement policy, however, if the missing items are Gas Can or Joules purchases and you did not receive the currency but your payment method was charged, please submit a ticket for assistance. Please be sure to include a copy of the receipt or transaction ID number when contacting us about such purchases.