If you suspect you are missing items, please first verify whether or not you are using a guest account or if you are logged into a different SkyVu Network account. To check which account you are using, please follow the steps below:
- Launch the application
- If you are first prompted to enter an email address or password, you are using a guest account.
- To change the SkyVu Network account you are logged into, select the "SN" icon on the right hand side of the main menu.
- If the User name displayed is incorrect, click on the User name box.
- From that menu, select the "Change User" option and enter your new login details.
If you have checked both the guest account and your relevant SkyVu Network account(s) and the items are still missing, please note that we have a no item reimbursement policy, however, if the missing items are Coin or Gem purchases and you did not receive the currency but your payment method was charged, please submit a ticket for assistance. Please be sure to include a copy of the receipt or transaction ID number when contacting us about such purchases.
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